FAQ
Frequently Asked Questions - Bébé Norbu and CDCG
About Our Brands
Q: What is CDCG?
A: CDCG stands for Clear Diamond Clothing Group. CDCG and Bébé Norbu are a strategic alliance positioned to allow other fashion brands to join the group.
Q: What is Bébé Norbu?
A: Bébé Norbu is a luxury baby clothing brand that embodies love, wisdom, and compassion. We create high-quality garments from luxurious materials, adorned with embroidered messages of love and wisdom.
Products and Quality
Q: What kind of products do you offer?
A: We offer high-quality baby, teen, and adult clothing made from luxurious materials. Our products are designed to be both functional and elegant.
Q: Are your products sustainable?
A: Yes, CDCG and Bébé Norbu are committed to sustainable practices. We source eco-friendly materials and follow ethical production processes.
Ordering and Shipping
Q: How can I place an order?
A: You can place orders through our websites: Bébénorbu.com or CDCGonline.com. Currently, you cannot combine orders, but we plan to offer that feature in the future.
Q: Do you ship internationally?
A: Currently, we do not ship internationally.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return period from the delivery date. Items must be unused, unworn, and in the same condition as received, with original packaging and tags attached.
Q: How do I initiate a return?
A: Contact our customer service team to request a Return Authorization (RA) number. Include this number and a copy of your original receipt with your return package.
Account and Privacy
Q: How can I create an account?
A: You can create an account on our websites during the checkout process or by visiting the Create an Account page on the upper right-hand side of the website.
Q: Is my personal information secure?
A: Yes, we take your privacy seriously. We collect personal information solely to enhance your experience with us and never sell or share it with other companies or individuals.
Contact and Support
Q: How can I contact customer service?
A: You can reach our customer service team through the following channels:
- Bébé Norbu: Click here.
- CDCG: Click here.
Q: Can I collaborate or partner with your brands?
A: Yes, we're open to collaboration opportunities. Please contact us through our contact pages for more information.
If you have any additional questions or concerns, please don't hesitate to contact our customer service team. We're here to help!
questions or inquiries. Your satisfaction is our priority.
